Of the candidates that interview at Southwest, Muccio said about 55% receive a job offer. Muccio spoke with Insider about what the new Southwest hiring process looks like and how to stand out. In addition to Southwest's open positions, candidates may be enticed to apply by the fact that Southwest avoided furloughs, layoffs, and pay cuts throughout the pandemic - this was not the case at other airlines, such as United and American, which furloughed 32,000 employees combined in October 2020. With concerns about an economic downturn, now may be the time to get in the door at the popular airline. This comes as other industries, such as tech and finance, face layoffs and hiring freezes. "We're very fanatical about making sure that we hire to our values." "We're not lowering the bar," Muccio told Insider in a previous interview. Southwest also dropped the GED requirement for some airport roles. Given the highly competitive labor market, Southwest focused on creating more efficient hiring practices to prepare for summer travel: Muccio's team started having career days at different airports, giving candidates job offers on the spot. When the recruiting team announced remote roles, they received 27,000 applications in 90 minutes and had to close the post, Muccio said. In September, the airline plans to close its in-person reservation centers across the country and allow all customer-service agents to work from home. ![]() ![]() To attract more talent around the country, Southwest also offered remote jobs for the first time. This story is available exclusively to Business InsiderĪnd start reading now. ![]() Account icon An icon in the shape of a person's head and shoulders.
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